Recent Posts

Why Do Soot and Smoke Residues Cling to Surfaces in your San Jose home?

9/26/2020 (Permalink)

burned-out chair in a fire close-up on a black background If you are unsure of how to restore your home following a house fire. Contact SERVPRO of NE San Jose at (408) 834-7663.

Fire Damage Can Lead to Odor and Soiling in your San Jose home. SERVPRO has Fire and Smoke Restoration Technicians (FRST) to Return your Home to its Pre-loss Content.

Does fire produce different types of smoke?
A housefire in your San Jose home can produce different types of soot or residues in the property. The kind of deposition can be influenced by many factors, including the contents of the materials that burn. For example, a kitchen fire is likely to produce protein-based soot deposits due to the burning of animal fats. These protein deposits differ significantly to wood-based soots and require a different method to clean. Understanding the different types of smoke deposits in your home is vital to cleaning them and ensuring that further damage is avoided; introducing water to some smoke residues can lead them to bleed, spread, or bond with surfaces. SERVPRO technicians are trained to recognize the different types of smoke and how best to clean them.

What are the different types of smoke residue?
- Dry smoke residues usually produced by natural materials
- Protein residues from animal fats
- Wet smoke which can occur with the burning of synthetic materials
- Fuel oil smoke residues, which commonly occur with furnace puff back

Are some smoke residues easier to clean than others?
The cleaning methods for fire damage in your San Jose home can change from residue to residue. Generally speaking, dry smoke residues require less cleaning effort, aggression, and planning than other smoke residue types. Dry rarely smokes bond with surfaces, except in high-pressure fires, and can therefore be removed with sponges or light-vacuuming. Introducing water to dry smoke can cause further harm. Wet smokes are typically tougher to clean because they contain more aerosols like varnish, solvent, fuel oil, among other liquid parts. These residues require extensive pre-testing and often using oil-based solvents to suspend and remove them from surfaces.

What influences whether smoke is wet or dry?
- The speed that materials burn
- How much oxygen is present during the fire
- The composition of the combusting material

If you are unsure of how to restore your home following a house fire. Contact SERVPRO of NE San Jose at (408) 834-7663.

What Is the Difference Between Water Damage Mitigation and Restoration?

9/15/2020 (Permalink)

young boy sitting in a SERVPRO truck Romeo is starting his extensive SERVPRO training at an early age to help mitigate water damage in your San Jose property. We plan and execute!

San Jose Remediation Companies Define Water Damage Mitigation as Actions Taken to Lessen the Severity of Water-Related Damage, Whereas Restoration Involves Repairing Things to Their Pre-Loss State.

Water leaks, whenever they occur, are unexpected nuisances for San Jose homeowners that vary greatly in severity.  Some result from catastrophic pipe or container ruptures, appliance malfunctions, or roof failures, while others, like slow pipe drips, are much more insidious and capable of quietly doing extensive damage over time.  The keys to protecting your home from these costly dangers are keeping your eyes open for the subtle signs of leaks, having your house periodically inspected for them, and having any found repaired as quickly as possible.  The goal of all these efforts is to mitigate, or limit, water damage and lessen your need for expensive restoration services.

Is There Anything I Can Do to Limit the Effects of a Water Event on My Property?

San Jose water damage mitigation service SERVPRO believes there are some things you can do to reduce the ultimate effects of a water-related event.  Considering this, we offer you the following simple suggestions for minimizing the overall impact of a leak on your home and its contents:

  • If possible, find the origin of the leak and stop it
  • Turn off circuit breakers that supply power to the parts of your home impacted by water
  • If the water event occurs during warmer months, turn on your home’s air conditioner to help dry out the interior of your house
  • Help prevent carpet staining by putting aluminum foil under the legs of wooden furniture
  • Remove valuable and moisture-sensitive objects from your home that are easily damaged or that could stain flooring
  • Safeguard curtains and other fabrics by raising them up off wet floors
  • Contact professional water damage remediators as soon as possible to your limit losses and make restoration efforts less necessary

If you take some of these measures, you are likelier to lower your service expenses, substantially decrease your losses, and reduce your recovery time.  However, with that said, there are no guarantees when it comes to water leaks and the trouble they cause.

What Do SERVPRO’s Water Damage Mitigation Efforts Involve?

When SERVPRO technicians work to lessen the impact of your water event, they take certain time-tested steps.  These measures, among other things, serve to limit the amount of moisture structural elements and household contents absorb, facilitate more rapid drying, slow microbial growth, and prevent water-related discoloration and staining.  Some of the mitigation actions we take to do all this include:

  • Rapidly removing any standing water with industrial-strength extractors and wet vacs, thereby minimizing the time surfaces and objects are in contact with water
  • Blocking furniture or moving it to our warehouse to safeguard it from suffering further water damage
  • Tenting couch cushions in a dry area to facilitate the drying process
  • Taping metallic zippers and buttons on wet upholstery to prevent rusting and fabric staining
  • Setting up air mover-dehumidifier-Injecti-dry system networks to dry out your home’s interiors, as well as hidden spaces behind structural elements
  • Disinfecting and deodorizing impacted materials with state-of-the-art foggers to prevent or hinder the growth of damaging microbes and neutralize their persistent unpleasant odors

In doing all of these things, SERVPRO is often able to prevent further structural injuries and content deterioration, as well as eliminate the sickening smells of water damage.

What Could Happen If Mitigation Work is Performed Ineffectively?

There are many reasons why it is crucial that you hire a good, reputable water damage mitigation service to work on your house.  These relate to protecting the overall structural integrity and livability of your home, avoiding total losses, securing valuable or irreplaceable possessions, and time and money savings.  A few of the specific reasons you certainly want to enlist the help of a high-quality service like SERVPRO to do your mitigation work are:

  • Highly trained and experienced remediation companies generally get your job done faster and complete it right the first time
  • The speed at which a service can perform its mitigation efforts largely determines how much can be saved and the ultimate cost of your water event
  • Lower quality services usually do not have all the equipment necessary to successfully complete your job; cutting edge equipment is often needed to locate and deal with water/moisture in hidden/difficult-to-access areas
  • If not effectively eradicated, microorganisms associated with water damage could discolor and stain surfaces, cause unbearably bad smells, and even cause wooden materials to disintegrate over time
  • Work performed poorly the first time, costs you additional time and money and reduces your odds of successful restorations

So, while higher quality services usually cost more, they are generally worth the extra expense in the long run. This is because skilled and experienced companies like SERVPRO pride themselves on their ability to exceed their customers’ expectations. 

With all that said, remember that if you ever need assistance dealing with a water leak or other water-related issue, your dedicated neighbors at SERVPRO of NE San Jose are here to help.  Call us anytime at (408) 834-7663.

Can Dripping Water Stain Carpets?

9/10/2020 (Permalink)

Stained carpet SERVPRO has the experienced technicians with the equipment and expertise your home needs after a water catastrophe. Give us a call right away.

Leaks in the Home Can Stain or Soil Carpets or Other Textiles. SERVPRO Water Damage Restoration Technicians Can Perform Expert Spot and Stain Removal in your San Jose Home.



How does water cause carpet stains?

A water leak traveling through your San Jose home floors can pick up bacteria, microbes, or other soils along the way. Typically, dripping water occurs beneath wet-rooms and is usually due to worn away sealant or tiling in the wet room. A leaky ceiling can create damp patches on carpets, becoming hotbeds for microbial bacteria or mold growth. When restoring a property, SERVPRO technicians can carry out spot and stain removal on affected materials like carpets. While the process of removing stains is more complicated than a regular cleaning, it is possible to carry out without harming the textile or carpet.

What are the types of damage to textiles?

- Soil which refers to a foreign substance on the textile

- Spot, which is when substances bond with fibers, for example, gum.

- Stains which can affect the color of the textile

Is discoloration a risk with spot and stain cleaning?

When performing water damage restoration in your San Jose, our goal is to return the property to a preloss condition. Cleaning a specific area can affect the uniformity of the textile all together. Typically, discoloration occurs when strong alkalines or bleaches are used in spot removal. SERVPRO technicians can pre-test chemicals on carpets to understand how coloration is affected. Often water-mark discoloration can be returned simply by cleaning the carpet thoroughly. This process can restore a uniform appearance to textiles that may be damaged by a water leak. 

What considerations should be made for spot removal?

- The type of stain, spot or soil

- Determining the type of fiber in the carpet

- Burn tests for carpets before introducing solvents

Spot and stain removal can help to ensure your home returns to its preloss condition. Contact SERVPRO of NE San Jose at (408) 834-7663 now.

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How Can I Get a Toilet Backup Cleaned Quickly in My Commercial Property?

8/27/2020 (Permalink)

SERVPRO technicians stacking restoration equipment in storage facility SERVPRO is equipped to handle any water damage emergency you may have.

SERVPRO techs can cleanup any size water damage to your San Jose commercial property

Besides the distinctive odor that can clear a room, a sewage backup in your business property needs fast action to limit the amount of damage. Anything this water seeps into may require disposal as a biohazard. The quicker the cleanup begins, the less time the business needs to stay closed and the less replacement of articles and building materials that needs to happen. 

Can Exposure to Commercial Water Damage From a Toilet Backup Be Dangerous?

When commercial water damage in your San Jose property contains sewage, it has the potential to have a host of issues such as

  • Harmful bacteria
  • Pathogenic elements
  • Solid waste matter 

All of these things can be harmful to come into contact with or even aspirate. SERVPRO techs wear full-body protective gear to ensure they work safely. For this type of cleanup, the use of containment and negative air setups to port away airborne particulates and improve air quality is standard. 

The use of moisture detection equipment is critical with this type of mitigation, as it is vital to locate all paths of water migration within the structure. Because sheetrock wicks moisture so readily, it is not uncommon for the bottom portion of the building materials to require removal after coming in contact with the backup water. SERVPRO techs use their comprehensive training in controlled demolition to cleanly remove the ruined portions. This action also assists with allowing greater airflow into the wall cavities for faster drying. 

Disinfection and odor control go hand in hand for this type of restoration service. The techs hand clean surfaces after drying with their professional cleaning agents that include exclusive antibacterial and antimicrobial solutions. When the building reopens for business, there are no traces of what occurred.   

When you need commercial water damage cleanup, especially if sewage is involved, contact SERVPRO of NE San Jose at (408) 834-7663. The technicians are available 24/7 to restore your property to its original condition, "Like it never even happened." 

More about San Jose.

How Can I Prevent Flooding from Damaging My Home’s Foundation?

8/19/2020 (Permalink)

downspout to drainage system SERVPRO says to channel stormwater away from your San Jose home to help prevent flooding problems

Some Tips from SERVPRO to Prevent and Mitigate Storm Damage to Your San Jose Residence

While San Jose residents are careful to prepare for a disaster, they may be surprised at the costs incurred by property and structural losses. Just one inch of floodwater can cause as much as $20,000 in damages, which can entail significant losses that are beyond the scope of consumer-grade products to safely clean, repair, replace, and restore.

SERVPRO technicians are prepared to provide flood damage mitigation for San Jose homes 24 hours a day, seven days a week, 365 days a year. This Institute of Inspection, Cleaning and Restoration Certification (IICRC) accredited crew closely follows restoration industry best practices with the help of EPA-registered, OSHA-approved sanitation solutions designed to remove microbial growth and bacteria.

Protecting Your Foundation

  • Before flooding occurs, consider the grading of your property. Make sure the surrounding land slopes away from the home to prevent water accumulation.
  • Measures such as French drains and rain gardens with native, highly absorbent plants can lessen the impact of a flood.
  • Make sure your downspouts discharge water at least five to seven feet away from your home.
  • Check the foundation periodically for signs of cracks, damage, or chalky efflorescence that can indicate prior exposure to moisture.
  • Leave some clearance between plants and other items near your home. Keeping water-exposed foliage and belongings too close to your structure can trap unwanted moisture and create water damage over time.

SERVPRO Technicians Remove Floodwater Quickly

SERVPRO’s flooding extraction tools and techniques focus first on removing solids before eliminating any remaining standing water. Submersible, gas-powered sump pumps, as well as portable and truck-mounted extraction units, are vital to this end. Sanitation is also a key component before drying since flooding often brings in sewage, pests, and chemical runoff that can affect the safety of a structure.

SERVPRO of San Jose provides the community with mitigation and restoration services that are Faster to Any Size Disaster. Call (408) 834-7663 to get started.

Faster to your San Jose Water Damage

7/23/2020 (Permalink)

Water Damage Commercial water loss caused by broken toilet supply line.

Flooding and water emergencies don’t wait for regular business hours and neither do we. SERVPRO of NE San Jose provides emergency cleaning and restoration services 24 hours a day, 7 days a week—including all holidays.

Faster To Any Size Disaster

SERVPRO of NE San Jose arrives quickly and starts the water extraction process almost immediately. Flooding and water damage is very invasive. Water quickly spreads throughout your home and gets absorbed into floors, walls, furniture, and more. This immediate response helps to minimize the damage and the cleaning and restoration costs.

Need Emergency Service? Call Us 24/7 – 408-834-7663

Water Damage Timeline

Within Minutes

  • Furniture finishes may bleed, causing permanent staining on carpets.Water quickly spreads throughout your property, saturating everything in its path.
  • Water is absorbed into walls, floors, upholstery, and belongings.
  • Furniture finishes may bleed, causing permanent staining on carpets. Photographs, books, and other paper goods start to swell and warp.

Hours 1 - 24:

  • Drywall begins to swell and break down.
  • Metal surfaces begin to tarnish.
  • Furniture begins to swell and crack.
  • Dyes and inks from cloth and paper goods spread and stain.
  • A musty odor appears.

48 Hours to 1 Week:

  • Mold and mildew may grow and spread.
  • Doors, windows, and studs swell and warp.
  • Metal begins to rust and corrode.
  • Furniture warps and shows signs of mold.
  • Paint begins to blister.
  • Wood flooring swells and warps.
  • Serious biohazard contamination is possible.

More Than 1 Week:

  • Restoration time and cost increase dramatically; replacing contaminated materials and structural rebuilding may be extensive.
  • Structural safety, mold growth, and biohazard contaminants pose serious risks to occupants.

Got Mold?

7/23/2020 (Permalink)

Microscopic mold spores naturally occur almost everywhere, both outdoors and indoors. This makes it impossible to remove all mold from a home or business. Therefore, mold remediation reduces the mold spore count back to its natural or baseline level. Some restoration businesses advertise “mold removal” and even guarantee to remove all mold, which is a fallacy. Consider the following mold facts:

  • Mold spores thrive on moisture. Mold spores can quickly grow into colonies when exposed to water. These colonies may produce allergens and irritants.
  • Mold is present almost everywhere, indoors and outdoors.
  • Before mold remediation can begin, any sources of water or moisture must be addressed. Otherwise, the mold may return.
  • Mold spores are microscopic and float along in the air and may enter your home through windows, doors, or AC/heating systems or even hitch a ride indoors on your clothing or a pet.
  • Mold often produces a strong, musty odor and can lead you to possible mold problem areas.
  • Even higher-than-normal indoor humidity can support mold growth. Keep indoor humidity below 45 percent.

If your home or business has a mold problem, we can inspect and assess your property and use our specialized training, equipment, and expertise to remediate your mold infestation.

If You See Signs of Mold, Call Us Today – 408-834-7663

Proper Fire Extinguisher Usage

7/23/2020 (Permalink)

Fire Extinguisher Pull, Aim, Squeeze, Sweep!

Nobody EXPECTS to experience a fire in their home; therefore, most don't take the time to learn to use it properly.  A fire can burn out of control in moments. In a situation where every second counts...

Follow These Four Steps

Pull. A pin is normally located on the top of the device. Just pull the pin out to make the unit operational.

Aim. A hose usually protrudes from the fire extinguisher. Take the hose and aim the end of it with a nozzle at the fire. Aim low at the base of the fire for best results.

Squeeze. Squeeze the handle to release the fire fighting agent. This should result in a forceful flow of foam or some other material out of the hose.

Sweep. Move the hose and nozzle along the base of the fire in a controlled sweeping motion. Do this until the fire is completely out or the device runs out of fluid. Keep a close watch on the extinguished fire for a few hours to make sure it does not revive.In the case of a kitchen fire, you will need to be careful of what type of fire extinguisher or method you use. A grease or oil fire should be controlled by smothering it with a heavy metal pot lid or by pouring large quantities of baking soda on the fire.

To minimize fire damage, it's a good idea to call in a professional fire mitigation company. Trained technicians can arrive Faster to Any Size Disaster and begin the fire restoration process. They will treat water damage as well as work on removing the impacts of soot and smoke with a professional fire cleanup.

Reopening Your Business

7/23/2020 (Permalink)

Certified: SERVPRO Cleaned seal The 'Certified: SERVPRO Cleaned' sticker is emblematic of a superior brand, that provides superior service.

REOPENING YOUR BUSINESS

As businesses are reopening or preparing to reopen, it is important to correctly clean and disinfect 'high touch' commercial spaces. The threat of COVID-19 is still present and to reduce the risk of further spread, businesses need to take steps to disinfect their property. The type of disinfecting needed is a higher level than your standard day to day cleaning. Disinfecting is vital to protect your employees and clients.  No building is too small or too large for these services. Our Large Loss team, at SERVPRO of NE San Jose specializes in disasters such as the Coronavirus Pandemic. Our technicians are trained in Biohazard cleanup, Blood-born pathogens, and maintain current IICRC certification. Additionally, our technicians are fully trained in proper use of personal protective equipment (PPE).

Reopening cleaning / disinfecting may include a wide range of services depending on the needs of the business. These services include the use of EPA certified disinfectants approved for COVID-19 cleanup and sanitization. Disinfecting of all touchable areas in your building will include but not be limited to: walls, floors, doors, door handles, light switches, windows, tables, table tops, chairs, sinks, cabinets, filing cabinets, computer key boards and mouse, phones, printers, lunch rooms, bathroom stalls and machinery. Our technicians follow all OSHA regulations, as well as guidance from the CDC.

Businesses SERVPRO can help
SERVPRO technicians are capable of assisting many different types of businesses with our services. We can effectively disinfect offices, salons, and small stores, as well as large manufacturing facilities, warehouses, restaurants, and schools. 


Preventive Vs. Reactive
Preventive disinfecting is a service made for businesses that have not experienced a positive or suspected COVID-19. Preventive cleaning still disinfects all touchable surfaces to treat any possible viruses that may be in your facility. Reactive cleaning, is a disinfectant service after a suspected or confirmed case of COVID-19. This disinfecting requires the use of several types of services. IF the business requires a reactive disinfectant cleaning, please call immediately, a protocol needs to be turned around quickly in order to reduce further contamination as well as spread of the virus.

By using electrostatic fogging technology, SERVPRO technicians can cover a relatively large area in a short period of time. This process allows for the use of liquid disinfectant in a non damaging manner to paper or fabrics. The fogging turns liquid disinfectant into a fine mist that lands on all surfaces and then dissipates after a period of dry time. The fine mist allows technicians to disinfect areas faster, the service can be more cost effective than using the pump sprayer technique. 

Are you Prepared for a power outage?

5/19/2016 (Permalink)

Ready KIt

You may need to survive on your own after an emergency. This means having your own food, water and other supplies in sufficient quantity to last for at least 72 hours. Local officials and relief workers will be on the scene after a disaster but they cannot reach everyone immediately. You could get help in hours or it might take days. Depending on the nature of the disaster road conditions may prevent help from arriving in a timely manner. 

Additionally, basic services such as electricity, gas, water, sewage treatment and telephones may be cut off for days or even a week, or longer. Your supplies kit should contain items to help you manage during these outages.  If the power goes out keep your pipes from freezing by shutting off the valve that allows water to come into your home. Then, open any drain valves and all faucets and let them run until the pipes are empty (it's helpful to identify these valves in advance). Next, flush all toilets and pour denatured alcohol into toilets and sinks to prevent water in the traps from freezing. Do NOT use automotive antifreeze in case there's trouble with your water system; you don't want the antifreeze to contaminate your drinking water. You may, however, use nontoxic antifreeze that's made for winterizing motor homes.

Be prepared for a power outage by keeping necessary items centrally located in your home. Take the time to ensure that everyone in your family is aware of the "kit." Periodically check your kit to see that batteries operate properly. The following is a list of items that are suggested to keep on hand:

1.     Flashlights for each family member

2.     Battery-operated radio and clock

3.     Extra batteries

4.     Containers of bottled water

5.     Canned, freeze-dried or dehydrated food, powdered milk, baby supplies for infants

6.     Non-electric can opener

7.     List of important phone numbers

8.     First-aid kit

Following a disaster, there may be power outages that could last for several days. Stock canned foods, dry mixes and other staples that do not require refrigeration, cooking, water or special preparation. Be sure to include a manual can opener and eating utensils. The following items are suggested when selecting emergency food supplies. You may already have many of these on hand.

•Store at least a three-day supply of non-perishable food.

•Choose foods your family will eat.

•Remember any special dietary needs.

•Avoid foods that will make you thirsty.

•Choose salt-free crackers, whole grain cereals and canned foods with high liquid content.

•Ready-to-eat canned meats, fruits, vegetables and a can opener

•Protein or fruit bars

•Dry cereal or granola

•Peanut butter

•Dried fruit

•Nuts

•Crackers

•Canned juices

•Non-perishable pasteurized milk

•High energy foods

•Vitamins

•Food for infants

•Comfort/stress foods

These and many other helpful tips are available at ready.gov Here is the link to winter tips for before during and after a winter storm http://www.ready.gov/winter-weather When winter weather strikes the Winston Salem area knowing what to do until SERVPRO of NE San Jose arrives will make a difference.  Call us directly at 408-834-7663