Recent Why SERVPRO Posts

Handling Hazards after Fire Damage in San Jose

2/10/2021 (Permalink)

SERVPRO trucks in a warehouse Overwhelmed by fire damage? Contact team SERVPRO at (408) 834-7663 for remediation during this time.

SERVPRO fire damage teams are safety conscious

A home fire can feel devastating, and it is natural to want your home back “Like it never even happened,” as soon as possible.
If you need help after fire damage in your San Jose home, call SERVPRO. Our safety-conscious teams will clean up the soot, vacuum away water from fire hoses, and repair structural damage to your home.

Safety is a cornerstone of our process. Some possible hazards after fire damage include:

  • Electrical shock risks if wires are exposed, damaged, or in contact with water.
  • Damaged ceilings that are at risk of collapse.
  • Inadequate lighting makes it hard to see to do our jobs.
  • Slip and trip hazards from leftover debris such as nails, floorboards, or drywall.

We equip our teams with hard hats, steel toe boots, breathing apparatus, and other PPE to keep them safe during fire damage cleanup. Securing the site is our priority, and you can rely on us for safety advice as we proceed.

For safe fire damage cleanup you can trust, call SERVPRO of NE San Jose at (408) 834-7663.

Why is thorough Water Extraction Vital after a Leak or Flood?

10/29/2020 (Permalink)

A group of SERVPRO workers standing in front of a truck. Our SERVPRO team is standing by waiting to help with your San Jose water damage.

San Jose Residents need Water Extraction from Knowledgeable Professionals

Many San Jose residents recall the terrible floods of 2017. Storms and burst dams and rivers can wreak havoc on your home. On a less dramatic scale, burst pipes, plumbing leaks, and malfunctioning appliances can all deposit water in your home and leave you with a mess to clean up.

The first step of cleaning up after a flood or leak in your San Jose home is water extraction. Extraction is a critical step that makes a massive difference to the outcome of remediation. That is why it is vital to work with a company like SERVPRO of NE San Jose that understands the importance of thorough extraction.

Why is water extraction so necessary?

The eventual aim of water damage remediation is to leave your home dry and clean “Like it never even happened.” We may need to carry out structural repairs and clean and disinfect water-damaged personal belongings along the way. We might even need to sub-contract plumbers, decorators, or electricians in more severe cases. But before we can think about drying, we need to carry out extraction, which means removing all standing water from the floor of your property. Extraction is vital because:

  • It makes the drying process quicker and easier
  • It helps prevent mold growth – mold loves moisture, so we must get rid of all water after a flood
  • If done quickly, it can prevent carpet delamination (this depends on the severity and the type of water)
  • Removing water quickly can protect wooden floors from permanent damage

What is the extraction process?

Extraction starts with using pumps and vacs to remove all standing water from your home’s floors. After removing standing water, we use a variety of extraction tools to press excess water from carpets.

How do we decide which pump to use?

We equip our technicians with a range of pumps. Electrical submersible pumps are the best all-around pump. They operate quietly and come in various sizes and power levels, from small portable units to large truck-mounted assemblies. However, if the conditions are not right for an electric submersible, we will use a high-pressure or self-priming trash pump instead. The right choice depends on a variety of factors, including:

  • Whether the water also contains solid matter - if it does, we need a self-priming trash pump
  • How much water we need to remove and how fast – for this, we must consider the flow rate and time requirement of each pump
  • The hose length we will need to reach the water
  • The vertical distance water must go to reach the pump – if this is more than 25 feet, we need a high-pressure pump

Why does carpet extraction matter, and how do we do it?

Carpets can quickly become water-logged. Once a carpet is wet, there is a risk of delamination (separation of secondary and primary backing). There is also the potential for mold growth – mold can cause health effects, and it can ruin your carpet. Wet carpets also increase the overall moisture of the room, which makes drying slower.

Thankfully SERVPRO technicians know how to extract water from the carpet. If extraction is too rough, it can cause further damage, which is why we train our technicians in the best extraction techniques. Extraction equipment includes:

  • Self-propelled extraction tools which use a small motor to run them over the surface of the carpet – they are designed to be “ridden” by technicians to provide extra weight
  • Stationary tools are available in a range of sizes – they rely on the weight of the remediation technician to press out water
  • Carpet wands for vacuuming water from glue-down carpets – we can also use these to remove surface water after using larger extraction tools

Extraction tools are attached to a pump, so the water gets pumped away as the device presses it from the carpet and pad.

What is hidden water and why does it matter?

Water can soak under carpets to the floor beneath or into building elements such as baseboards, plaster, drywall, and insulation. Hidden moisture can cause structural defects and provide a breeding ground for mold. It is essential to work with a water remediation company that understands the dangers of hidden water and monitors the area to find it. Our technicians use moisture probes and meters, thermal imaging, and thermo-hygrometers to monitor moisture and humidity and seek out hidden water.

How do you know SERVPRO is the best choice for extraction?

We train our technicians to the Institute of Inspection, Cleaning and Restoration Certification (IICRC) standards, so you can rest assured that they know the best extraction techniques. We are committed to swift action, so there is less risk of mold growth and structural damage. Plus, you can rely on our team to dry your home after extraction and deodorize it, so it is fresh.

For water extraction that works, call SERVPRO of NE San Jose at (408) 834-7663.

Can Dripping Water Stain Carpets?

9/10/2020 (Permalink)

Stained carpet SERVPRO has the experienced technicians with the equipment and expertise your home needs after a water catastrophe. Give us a call right away.

Leaks in the Home Can Stain or Soil Carpets or Other Textiles. SERVPRO Water Damage Restoration Technicians Can Perform Expert Spot and Stain Removal in your San Jose Home.



How does water cause carpet stains?

A water leak traveling through your San Jose home floors can pick up bacteria, microbes, or other soils along the way. Typically, dripping water occurs beneath wet-rooms and is usually due to worn away sealant or tiling in the wet room. A leaky ceiling can create damp patches on carpets, becoming hotbeds for microbial bacteria or mold growth. When restoring a property, SERVPRO technicians can carry out spot and stain removal on affected materials like carpets. While the process of removing stains is more complicated than a regular cleaning, it is possible to carry out without harming the textile or carpet.

What are the types of damage to textiles?

- Soil which refers to a foreign substance on the textile

- Spot, which is when substances bond with fibers, for example, gum.

- Stains which can affect the color of the textile

Is discoloration a risk with spot and stain cleaning?

When performing water damage restoration in your San Jose, our goal is to return the property to a preloss condition. Cleaning a specific area can affect the uniformity of the textile all together. Typically, discoloration occurs when strong alkalines or bleaches are used in spot removal. SERVPRO technicians can pre-test chemicals on carpets to understand how coloration is affected. Often water-mark discoloration can be returned simply by cleaning the carpet thoroughly. This process can restore a uniform appearance to textiles that may be damaged by a water leak. 

What considerations should be made for spot removal?

- The type of stain, spot or soil

- Determining the type of fiber in the carpet

- Burn tests for carpets before introducing solvents

Spot and stain removal can help to ensure your home returns to its preloss condition. Contact SERVPRO of NE San Jose at (408) 834-7663 now.

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